Support

Vision Labs LLC · We answer every message.

Get help

Email miguel@discipleos.com and a real person, Miguel, will get back to you, usually within one business day. Include the phone number or email you signed in with so we can find your account quickly.

Something did not work?

Tell us what you tapped, what you expected, and what happened instead. A screenshot helps. If a page sent you here through a "tell us" link, say which page and paste the sentence beside it: it names the exact failure and we read every one.

Your page, community, or checkout

  • Checkout did not open. Nothing was charged and nothing changed on your plan. Tell us which plan you chose and what the page said, and we will finish it with you.
  • You cannot sign in to your page. If you signed in to the app with your phone number, use that same number here. A different number or an email opens a second, empty account; if that already happened, tell us both and we will get you into the one that has your work. If you signed in to the app with Apple or Google, the web has no Apple or Google sign-in yet: tell us the email on that Apple or Google account before you try, and we will get you into the account that has your work.
  • A link or an address is not yours. Tell us the address and we will look it up. Nothing is changed without you.

Subscriptions and billing

  • Subscribed in the app (Apple). Your Kingdom Premium subscription is billed by Apple. To change or cancel it, open Settings on your iPhone, tap your name, then Subscriptions. Canceling keeps premium active through the period you paid for.
  • Subscribed in the app (Google Play). On Android the subscription is billed by Google. To change or cancel it, open the Play Store app, tap your profile picture, then Payments and subscriptions, then Subscriptions. Canceling keeps premium active through the period you paid for.
  • Subscribed on the web. Web subscriptions are billed by Stripe. Email us and include the phone number or email on your account, and we will send you a secure link to manage or cancel it.
  • Bought Lifetime on the web. There is nothing to cancel; it does not renew. Refunds work as the next row says.
  • Refunds. Apple handles refunds for purchases made in the app on iPhone at reportaproblem.apple.com. Google handles refunds for purchases made in the app on Android at play.google.com/store/account/orderhistory. Web purchases, Lifetime included, carry a 30-day refund: email us within 30 days of the charge and we will make it right.

Your account and data

  • Delete your account. In the app, open Settings, then "Delete account and data". Within 30 days your personal information is deleted or de-identified on our servers; the few records a church keeps, some with your name and some without, are named in the Privacy Policy. You can also request deletion by email. The full steps are on the account deletion page.
  • Your data rights. How we collect, store, and protect your information is covered in our Privacy Policy and Terms.

Contact

Vision Labs LLC
Attn: Support, DiscipleOS
miguel@discipleos.com